CommerceOps

CommerceOps Services
CommerceOps combines the power of rich real-time data with the expertise of our team to deliver assured and optimised trade.
Our 24/7 monitoring of trade, performance and customer data points allows our experts to act as a cost-effective extension of your team to resolve issues around the clock and provide actionable insight to key stakeholders.
What’s more, we take a holistic view of these insights and your operations to identify enhancement opportunities.

Monitoring, Incidents & Problems

24/7 proactive monitoring with defined incident, problem and event management processes
Change & Compliance

Dedicated Release Manager applying our PCI DSS and ISO 27001 accredited Release Management Process
Analytics & Insights

A range of reporting and analytics provided 24/7 to provide insight into customer behaviour and storefront performance
Security Control

Peace of mind delivered through proactive application of best practice security controls

Support
Our dedicated team of CommerceOps experts is available 24/7, providing swift and reliable support whenever you need it. With a 98% issue resolution rate within just 30 minutes, you can rest easy knowing your site is in good hands, even while you sleep. Whether you have an in-house team or work with an agency, we seamlessly integrate with your operations to ensure your business continues to thrive around the clock.
24/7 coverage from highly trained specialists
Proactive, automated monitoring via real-time dashboards
End-to-End incident management covering 3rd party technologies
Penetration testing, data loss prevention & security incident management
PCI DSS & ISO27001 certified delivery process & change control
Automated testing set up
Regulatory certification support
Roadmap & backlog planning
Peak trade enhanced service suite, load testing and hypercare
Commerce platform updates - impact assessments & release management
Accessibility audits & maintenance
Service level reporting & reviews
Client team augmentation (e.g. holiday cover)
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What does this
mean for you?
With CommerceOps, you gain peace of mind knowing your site is continuously monitored and optimised for peak performance. We ensure your site is trading smoothly 24/7. Our team acts as a cost-effective extension of your own, resolving issues quickly and providing actionable insights that drive improvement. This holistic approach not only keeps your operations running seamlessly, giving you the confidence to focus on growing your business.
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